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Record number 18145
Title Consumer (dis)satisfaction with retail services: a critical incident approach.
Author(s) Koelemeijer, K.
Source In: Proc. 2nd Workshop Quality management in services, J. Lemmink, P. Kunst (eds.). Maastricht - p. 46 - 61.
Department(s) Marketing and Consumer Behaviour
Publication type Contribution in proceedings
Publication year 1992
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