South-African and Dutch research institutes and business partners collaborated in several pilot projects for improving logistical performance and quality performance to strengthen the market position of South-African fruit after deregulation of the domestic market. Based on participatory problem assessment, it was concluded that major bottlenecks for realizing fully integrated exchange of information were far less of a the technical nature (hardware and software), but had to do with the cost side and the `human¿ nature, e.g., education, procedures, data accuracy, mistrust, competition, institutional capacities and organization. Pilots were conducted to improve inter-company planning, coordination and information exchange, and to enhance the role of the government in moving towards standardization.
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