Staff Publications

Staff Publications

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    'Staff publications' is the digital repository of Wageningen University & Research

    'Staff publications' contains references to publications authored by Wageningen University staff from 1976 onward.

    Publications authored by the staff of the Research Institutes are available from 1995 onwards.

    Full text documents are added when available. The database is updated daily and currently holds about 240,000 items, of which 72,000 in open access.

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Record number 408879
Title Organizing by projective hearing: the active use of a passive sense
Author(s) Woerkum, C. van; Aarts, N.
Source International Journal of Strategic Communication 5 (2011)3. - ISSN 1553-118X - p. 171 - 182.
DOI http://dx.doi.org/10.1080/1553118x.2011.566902
Department(s) Communication Science
WASS
Publication type Refereed Article in a scientific journal
Publication year 2011
Abstract This article aims to show that managers' reactions to employees, based on good listening, combined with a clear vision on what is important in the future, is in fact a strong organizing force. The “projective hearing” concept is introduced to capture this underrated ability that may explain why a strong delivery style is not the highway to effective leadership: what happens interactionally is probably more interesting. Projective hearing with reflexive responding allows for immediate responses in a variety of situations, acknowledges that signals have more influence than messages, and is rooted in daily interactional practices. It fits in with recent planning theory that stresses a flexible response in complex, dynamic environments. It is also linked to the question of how to motivate coworkers and to the media richness theory, stressing and explaining the value of face-to-face encounters.
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