Staff Publications

Staff Publications

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    'Staff publications' is the digital repository of Wageningen University & Research

    'Staff publications' contains references to publications authored by Wageningen University staff from 1976 onward.

    Publications authored by the staff of the Research Institutes are available from 1995 onwards.

    Full text documents are added when available. The database is updated daily and currently holds about 240,000 items, of which 72,000 in open access.

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Record number 440091
Title Performance insurance: rewarding managers for better service
Author(s) Zetland, D.J.
Source Water Utility Management International 7 (2012)4. - ISSN 1747-7751 - p. 13 - 15.
Department(s) Environmental Economics and Natural Resources Group
Publication type Article in professional journal
Publication year 2012
Abstract Water utilities need to improve their performance in ways that are transparent and obvious to customers. David Zetland explains how performance insurance can improve outcomes for customers, ease the workload on regulators, and reward good managers
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