Staff Publications

Staff Publications

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    'Staff publications' is the digital repository of Wageningen University & Research

    'Staff publications' contains references to publications authored by Wageningen University staff from 1976 onward.

    Publications authored by the staff of the Research Institutes are available from 1995 onwards.

    Full text documents are added when available. The database is updated daily and currently holds about 240,000 items, of which 72,000 in open access.

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Record number 443990
Title Working both ways : the interplay of trust and interaction in collaborations
Author(s) Oortmerssen, L.A. van
Source University. Promotor(en): Cees van Woerkum; Noelle Aarts. - S.l. : s.n. - ISBN 9789461737229 - 143
Department(s) Strategic Communication
Publication type Dissertation, internally prepared
Publication year 2013
Keyword(s) samenwerking - multi-stakeholder processen - communicatie - communicatievaardigheden - sociale interactie - overtuigingen - governance - organisaties - conferenties - cooperation - multi-stakeholder processes - communication - communication skills - social interaction - beliefs - organizations - conferences
Categories Communication Processes
Abstract This PhD thesis makes trust developments in collaborations more tangible by revealing how these are reflected in conversation patterns. The results of this study indicate that, during meetings, an increase in trust is not only reflected in more openness and responsiveness among the partners, but also in a changing rhythm in their conversations. The different partners speak more often and briefer. If trust is high, the conversation can show moments of interaction flow. This implies an – in the interaction pattern visible – acceleration of the conversation that often results in a creative solution or decision. A chairperson can foster the conditions for such moments of flow by skilful balancing among different key concerns, among which are interventions that nurture trust.
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