Staff Publications

Staff Publications

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    'Staff publications' is the digital repository of Wageningen University & Research

    'Staff publications' contains references to publications authored by Wageningen University staff from 1976 onward.

    Publications authored by the staff of the Research Institutes are available from 1995 onwards.

    Full text documents are added when available. The database is updated daily and currently holds about 240,000 items, of which 72,000 in open access.

    We have a manual that explains all the features 

Record number 504093
Title Cross-cultural training as critical factor of cultural intelligence in the hospitality industry
Author(s) Kotsaga, Effrosyni
Source Tourismos 10 (2015)2. - ISSN 1790-8418 - p. 213 - 222.
Department(s) Applied Philosophy Group
Publication type Refereed Article in a scientific journal
Publication year 2015
Keyword(s) Cross-cultural training - Cultural Intelligence - Hospitality
Abstract

This study analyses cultural awareness in the workplace. It is important for employees to be cultural aware because they may have to interact with people from other countries. Cultural Intelligence (CQ) examines individuals' abilities to interact with people with different cultural backgrounds. Cross-cultural training is examined as a factor that may affect individuals' CQ. Hospitality industry was chosen because of the diversity of employees, customers or owners. Because of the lack of research on this area, the paper contributes to the emerging need for cultural awareness in the workplace by examining cross-cultural training as a critical factor of CQ.

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