|Title||Managing the last mile of the supply chain for spare parts : Gestión de la última milla de la cadena de suministro para piezas de repuesto|
|Author(s)||Minguela-Rata, Beatriz; Leeuw, Sander de|
|Source||Universia Business Review 39 (2013). - ISSN 1698-5117 - p. 104 - 117.|
|Publication type||Non-refereed article in scientific journal|
|Keyword(s)||Do it yourself repair - Last mile - Spare parts - Supply chain|
In this paper we investigate the last mile of the supply chain for spare parts that consumers use for Do It Yourself (DIY) repair activities. We deploy a survey among Dutch consumers to identify preferred delivery methods and part ordering characteristics. We find a general willingness among Dutch consumers to perform DIY repair activities. Consumers furthermore prefer spare parts delivered directly to their house. Preferred part ordering characteristics depends on situational characteristics such as age and parts criticality.