|Title||Towards a reference mission map for performance measurement in humanitarian supply chains|
|Author(s)||Leeuw, Sander De|
|Source||In: Collaborative Networks for a Sustainable World - 11th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2010, Proceedings. - Springer (IFIP Advances in Information and Communication Technology ) - ISBN 9783642159602 - p. 181 - 188.|
|Event||11th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2010, St. Etienne, 2010-10-11/2010-10-13|
|Publication type||Contribution in proceedings|
|Keyword(s)||balanced scorecard - humanitarian logistics - humanitarian supply chain management - mission maps - Performance measurement|
Research on performance measurement in humanitarian supply chains is scant. Experiences with developing performance measures in commercial environments show that it is particularly important to understand linkages between higher level goals and performance measurement, for example through using strategy maps in for-profit organisations or mission maps in non-profit organisations. In this article, we use literature and four mini-case studies in humanitarian organisations to develop a reference mission map for a humanitarian supply chain. This reference mission map may be used by humanitarian organisations to develop an organisation specific mission map for their supply chain.