Evaluation of the impact of extrinsic rewards on user engagement in a health promotion context
Nuijten, Raoul C.Y. ; Gorp, Pieter M.E. Van; Kaymak, Uzay ; Simons, Monique ; Kemperman, Astrid D.A.M. ; Berg, Pauline E.W. Van Den - \ 2019
In: 41st Annual International Conference of the IEEE Engineering in Medicine and Biology Society, EMBC 2019. - Berlin, Germany : Institute of Electrical and Electronics Engineers Inc. (Proceedings of the Annual International Conference of the IEEE Engineering in Medicine and Biology Society, EMBS ) - ISBN 9781538613115 - p. 3600 - 3604.
extrinsic rewards - health promotion - mHealth - social proof principle
Despite the many mHealth solutions available, it remains unclear what their success factors are. Specifically, there has been controversy on the effectiveness of extrinsic rewards. This study evaluates two design elements of an mHealth solution -i.e., social proof and tangible rewards -and their impact on user engagement. During a four-week campaign, a sample of 143 university staff members engaged in a health promotion campaign. Participants were randomly distributed over one of three treatment groups. It was found that the introduction of a sufficiently meaningful, unexpected, and customized extrinsic reward can engage participants significantly more in a health promotion context.